Shipping policy
We want your Syro products to reach you safely and quickly! Please read our shipping guidelines below.
1. Order Processing
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Orders are typically processed within 1–2 business days.
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You will receive a confirmation email once your order has shipped.
2. Shipping Methods, Delivery Times & Costs
We ship all orders via Royal Mail. Delivery times and costs are as follows:
| Shipping Option | Delivery Time | Cost for Orders Under £45 | Cost for Orders Over £45 |
|---|---|---|---|
| Royal Mail 1–2 Days | 1–2 business days | £5.99 | Free |
| Royal Mail 2–4 Days | 2–4 business days | £4.99 | Free |
Delivery times are estimates and may vary due to carrier delays, weather, or high demand.
3. Address Accuracy
Please ensure your shipping address is accurate and complete.
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Syro is not responsible for delays or lost packages due to incorrect addresses.
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Orders cannot be rerouted once shipped.
4. Order Tracking
Once your order ships, you will receive a tracking number via email to monitor your package until it arrives.
5. Damaged or Lost Packages
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If your package arrives damaged, please contact us within 7 days at customercare@syroskin.com.
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For lost packages, we will work with Royal Mail to investigate, but we cannot guarantee delivery in all cases.
6. Questions
For any shipping inquiries, please contact our Customer Care team:
📧 customercare@syroskin.com