Terms of service

Welcome to Syro. By accessing or using our website, products, and services (“Services”), you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By visiting our website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, and any additional policies referenced on this site. If you do not agree, please discontinue use of our Services.

2. Eligibility

Syro makes skincare designed to work at every age, though some products, such as those containing retinol, are intended for adults only. Individuals under 18 years old may use our site and place orders with the permission of a parent or legal guardian.
By using our Services, you confirm that you (or your guardian) agree to these terms.

3. Product Information & Use

  • Syro skincare products are intended for external use only.

  • Results vary from person to person.

  • Information provided on our site is for educational purposes only and is not medical advice.

  • Users are responsible for reviewing product ingredients and ensuring suitability for their skin type or sensitivities. If you are pregnant, breastfeeding or under medical care, check with your doctor before using products containing retinol or exfoliating acids.

4. Pricing & Availability

All prices are listed in GBP and may change without notice.
Syro reserves the right to modify, limit, or discontinue products at any time.

5. Orders & Payments

By placing an order, you agree that all information provided is accurate and complete.
Syro may refuse or cancel orders for reasons including suspected fraud, incorrect pricing, or stock limitations.

Payment must be made through the approved payment methods displayed at checkout.

6. Shipping

Estimated shipping times are provided for convenience and may vary due to carrier delays, weather, customs, or other factors outside our control.
Syro is not responsible for delays caused by incorrect shipping details provided by the customer.

7. Returns & Refunds

For hygiene and safety reasons, all sales are final.
We do not accept returns or exchanges.

If an item is received damaged or incorrect, please contact us within 7 days of delivery at tara@syroskin.com.

8. Intellectual Property

All content on this website—including product descriptions, images, logos, graphics, and text—is the property of Syro and protected by copyright and trademark laws.
Content may not be copied, reproduced, or used without written permission.

9. User Conduct

You agree not to:

  • Use the site for unlawful or harmful purposes

  • Attempt to interfere with or disrupt site functionality

  • Submit false, misleading, or inappropriate information or reviews

10. Third-Party Links

Our site may contain links to third-party websites. Syro is not responsible for the content, practices, or policies of external sites.

11. Disclaimer of Warranties

Our website and products are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee that the site will be error-free, secure, or uninterrupted.

12. Limitation of Liability

To the fullest extent permitted by law, Syro is not liable for:

  • Indirect, incidental, or consequential damages

  • Skin reactions, allergies, or sensitivities

  • Losses resulting from the use of our website or products

13. Indemnification

You agree to indemnify and hold Syro harmless from any claims, damages, or losses arising out of your use of our Services or your violation of these Terms.

14. Changes to Terms

Syro may update these Terms at any time. Revised terms will be posted on this page with an updated date. Continued use of our Services indicates acceptance of any changes.

15. Contact Information

For questions or concerns regarding these Terms or your order, please contact us at:
tara@syroskin.com